What does a cashier do?
The roles of a cashier are multi-faceted and require a fair share of attention to detail. A cashier functions as the face of a company on the ground level. Be it scanning items, ensuring the right price and quantity, and collecting payments, a cashier job profile focuses on customer service, first and foremost. A cashier job is present in every industry that has an in-store checkout process and a cash register.
You might hire a cashier to:
- Bill, scan and bag the customer’s selection of orders with accuracy in price and quantity
- Issue receipts and answer customer inquiries, along with welcoming the customers
- Balance cash registers and generate reports on the sales, as a cashier functions as the primary key of contact between the company and its transactions
- Process other customer transactions such as returns, refunds, and exchanges on a store-level
Introduction
At [Company x], customer service and satisfaction are the factors that drive us. We are seeking highly-skilled cashiers to help provide these . A cashier job role is one that represents the ethos of the company on a primary level. The ideal candidate for the cashier job profile is someone who is responsive, attentive, and prioritizes customer service above everything else. With revenue growth objectives as the cornerstone, the cashier functions as a customer service representative for the company, under the supervision of a manager.
Objectives of this role
- Manage the entire in-store purchase cycle of a customer, from issuing receipts to handling the cash register
- Meet cashier job requirements through demonstrated efforts in maintaining the cash register and work efficiency
- Oversee the overall customer satisfaction by implementing the basic roles of a cashier by answering customer queries accurately
- Practice reliability by ensuring secure cash transactions and adhering to the guidelines for sensitive payment methods for the customers
- Maintain records of stocks and inventory while excelling in the other vital areas in the cashier job profile
Responsibilities
- Welcome customers and patiently answer their queries, while helping them find the right solutions to their needs
- Operate items such as scanners, cash registers, weighing scales, and other electronics that require the skills of a cashier
- Resolve complaints, manage queries, and follow all the standard store procedures that come under the cashier job description
- Balance the cash register, maintain reports of daily transactions and ensure accuracy
Required skills and qualifications
- High school diploma or equivalent
- Basic maths and computer skills to execute cashier duties
- Experience in the cashier job role, or a similar role in customer service
- Strong communication skills, attention to detail, and a courteous attitude to settle conflicts and complaints
- Speed and accuracy to ensure error-free transactions
Preferred skills and qualifications
- Product knowledge that will help with the cashier job role
- Knowledge of using any kind of POS system
- Familiarity in using scanners, cash registers, and other electronic equipment that is pertinent to the cashier job role
- Team working spirit, and the skills to work in a fast-paced ecosystem
