What does a front office executive do?
Front office executives are responsible for managing the front desk and reception area of an office. Serving as the initial point of contact for clients and visitors, they are responsible for creating a great first impression of the company.
A front office executive is also accountable for performing administrative tasks to ensure smooth operations, like managing phone calls, responding to emails, greeting guests courteously, scheduling appointments, organising files and maintaining office supplies.
The roles and responsibilities of front office executives also entail providing excellent customer service, helping improve the efficiency of an office, and reducing organisational workload. They need to have excellent time-management skills, be good multitaskers and be prompt in their communication.
Refer to the front office executive job description template below to help you write a persuasive hiring ad.
Job Description: Template
We’re seeking a skilled and friendly Front Office Executive to join our team at [Company A].
You will manage the reception or front desk at our head office. Thus, as the first point of contact for our customers and visitors, you will play a critical role in creating a welcoming environment and providing excellent customer service. In this role, you are expected to handle administrative tasks and support other departments in everyday chores.
Your role
- Handle the front desk and maintain visitor records.
- Manage administrative chores and organisational tasks.
- Create a welcoming, professional environment for clients and customers.
Your tasks
- Managing the reception area and ensuring the office is neat and tidy.
- Greeting and welcoming clients, customers and visitors courteously and professionally.
- Answering phone calls and directing them to the appropriate staff member/department.
- Handling incoming and outgoing mail and packages.
- Taking care of general everyday tasks like scheduling appointments, organising files and maintaining office supplies.
Required skills and qualifications
- Bachelor’s degree in any field.
- Excellent communication and interpersonal skills.
- Ability to prioritise tasks and great organisational capabilities.
- Competency in managing time and solving everyday problems.
- Customer-oriented mindset with a passion for providing exceptional service.
- Fluency in English, Hindi, and at least one other regional language.
Preferred skills and qualifications
- 1–2 years of experience in a similar job or other customer-facing roles.
- Proficiency in using computers and other office equipment.
- Willingness to work in a fast-paced environment with multitasking ability.
- Basic knowledge of Microsoft Office (MS Word and MS Excel).
