What does a telesales executive do?
A telesales or telemarketing executive works in a call center and uses inbound and outbound calling to make sales for the company. The role of a telemarketing executive is to use their persuasion skills to sell, upsell and cross-sell the company’s products or services. From generating leads to processing and answering customer queries, a telesales executive handles all kinds of telephonic conversations representing a company. With the primary objective to meet sales targets, telesales executives rely on strong communication and negotiation skills to excel in their job.
You might want to hire a telesales executive to:
- Use their telesales executive skills to reach out to the target audience
- Ensure the sale of the company’s offerings through the telephone
- Act as a representative of the company and help customers with their queries
- Develop and foster strong relationships with existing and potential customers
- Update customers regarding the services and guide them toward what would suit their needs as a telemarketing executive
- Meet monthly sales targets through effective sales techniques
Introduction
At [Company X], we believe in satisfying the needs of our customers. We do so, by making all channels of communication open for our clients and helping them discover essential products/services from the comfort of their homes. That is why we are seeking a highly skilled telesales executive. By bridging the gap between the customers and the company, the work of a telesales executive involves having telephonic conversations with the customers, while hitting the sales targets of the company. Going the extra mile for the customer is a vital part of the role of the telesales executive. With an in-depth knowledge of the company’s offerings, the ideal telesales executive works towards building a strong relationship with customers, by making telephonic sales.
Objectives of this role
- Meet weekly/monthly sales targets by developing a marketing strategy as a telesales executive
- Gain a deep understanding of the company’s services and find gaps in the customer’s lives wherein the company’s services fit
- Foster strong relationships with existing and potential customers by honing the telesales executive skills such as listening, empathy and problem-solving
- Comply with the rules and regulations of the company by providing customer support as a telemarketing executive
Responsibilities
- Convert leads for the company through telephonic conversations
- Maintain and monitor the records of all the conversations, be it customer feedback, purchase orders or queries
- Stick to the sales script and strategy, but also improvise it when needed, within the scope of the telesales executive job role
- Update customers about new launches and record customer reactions to new products
- Be aware of the latest industry trends as a telesales executive
- Liaise with the concerned department regarding customer queries and complaints
Required skills and qualifications
- High school diploma
- Prior experience working as a telesales executive or in a similar role
- Fluency in English
- Adept knowledge of working with MS Office
- Great communication skills, both verbal and written
Preferred skills and qualifications
- Bachelor’s degree in communication, marketing, or a similar discipline
- Proven record of meeting sales targets
- Outstanding negotiation and time management skills