You might hire an account manager to:
Build and strengthen client relationships to achieve long-term partnerships
Take inquiries and requests from customers and address their needs
Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
Meet regularly with other members of the team to discuss progress and find new ways to improve business
Generate progress reports to give to clients and higher-ups within the organization
Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
| Required skills and qualifications | Preferred skills and qualifications |
| Internship or professional experience in a sales or customer service role | Proven track record of meeting or exceeding quotas and receiving positive customer feedback |
| Ability to multitask and juggle several responsibilities simultaneously | Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce |
| Strong written and verbal communication skills | Professional certification (ex: from the Strategic Account Management Association) |
| Organizational skills and good attention to detail |
